Account and Data Deletion

1. Request deletion of a MetaRace v2 account

You may request deletion of your MetaRace v2 account and associated game data, operated by NollPang. Email requests require neither installation nor a new purchase. This request does not delete an account in the separate NollPang puzzle game.

If your email app does not open, write directly to admin@nollgames.com with the subject “MetaRace v2 account and data deletion request”.

2. Request inside the app

1. Sign in to the MetaRace v2 account you want to delete.
2. Open Settings and note the account UID and nickname.
3. Select Delete Account and complete the confirmation steps.
4. If there is an error or the result is unclear, contact support with the UID and approximate time.

You can email us even if the app is unavailable or you cannot sign in. If you do not know the UID, provide minimum information you remember, such as nickname, login method, device and approximate last use. Do not send passwords, verification codes, full identity-document copies or full payment card numbers.

3. Verification and processing

For email requests, support verifies ownership and scope, processes the request without undue delay within applicable deadlines, and replies with the result. We request only minimum additional information if needed. If some data must legally be retained, we explain what, why and for how long.

After an in-app withdrawal request, BACKND account and data deletion cycles may apply. Successful submission does not mean every operational, backup and analytics record is erased at that instant. Use the same address to request deletion of analytics or advertising information, or only specific personal data, and describe the scope.

4. Data deleted and retention exceptions

• Account authentication, profile, nickname, country and associated information.
• Theme and stage progress, race results and rankings, vehicles, upgrades and equipment.
• Account-linked items, bolts, hearts and reward records.
• Deletion or anonymization of analytics and advertising data within the verified request scope.

Records required under Korean law may be retained separately with restricted purposes: contracts, withdrawal, payments and supply for five years; consumer complaints and disputes for three years; display and advertising records for six months. Provider operational and backup cycles may require additional time. See the Privacy Policy for details.

5. Before deleting

Progress and inventory may be difficult to restore after deletion. Check the account before confirming. Include any purchase or refund issue in your request. Deletion is not an automatic refund request, but it does not waive statutory refund rights.

Uninstalling, logging out or unlinking Google or Apple is different from deleting the game-server account. This process concerns only MetaRace v2, not your Google or Apple account or another game.